Privacy Policy

We are the data controller for the personal data described in this policy.

[PLACEHOLDER: legal or trading name and contact details of the data controller.]

We collect the following personal data:

• Your name.
• Your email address.
• Your phone number.
• Booking details, including dates, the apartment booked, and the number of guests.
• Payment information.
• Identification documents provided at check-in.

We collect personal data:

• Through the enquiry and booking forms on our website.
• Through the online check-in process.
• Through direct communication with you, by email, phone or messaging.

We process your personal data to fulfil your booking. Our lawful basis for this is the performance of a contract with you.

We also process data to comply with our legal obligations, for example record-keeping and tax requirements. Our lawful basis for this is compliance with a legal obligation.

Where we send you marketing communications, we do so with your consent, which you can withdraw at any time.

Payments are processed securely by a third-party payment provider. Your card details are handled by that provider and are not stored by us.

[PLACEHOLDER: name the payment provider, for example Stripe.]

We ask for photographic identification at check-in. It is used only to verify the identity of the lead guest and to meet our obligations as a short-term let operator. Access is limited to those who need it to manage your booking.

[PLACEHOLDER: confirm retention period and storage method. This must be accurate — state how long ID is kept, where it is stored, and who can access it.]

We may share your personal data with:

• Our channel manager and booking system providers, so your booking can be managed.
• Our payment provider, so your payment can be processed.
• Cleaning and property management staff, so the apartment can be prepared for your stay.

We do not sell your personal data to anyone.

We keep personal data only for as long as we need it for the purposes set out in this policy, and to meet our legal and accounting obligations.

[PLACEHOLDER: confirm retention periods. State how long booking records, identification documents and marketing consent records are each kept.]

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Have your data erased, where there is no overriding reason for us to keep it.
• Restrict how we use your data.
• Object to how we use your data.
• Receive your data in a portable format.

To exercise any of these rights, contact us at inquiries@akpropertygetaways.com. We will respond within one month.

Our website uses cookies and similar technologies. Some are necessary for the site and its booking tools to work; others may be used to understand how the site is used.

[PLACEHOLDER: confirm which cookies the site uses — especially whether analytics or the booking widget set cookies. A separate short cookie notice may be needed.]

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can reach them at ico.org.uk.

For any data protection queries, contact us at inquiries@akpropertygetaways.com.